PRIVACY POLICY - CLUBMOOV.COM

1.1 Who We Are

ClubMoov.com ("we", "our", or "us") is a digital platform designed for clubs management, streamlining registration processes, member management, and secure payment processing.

Our website address is: https://clubmoov.com

We take your privacy seriously. This policy outlines how we collect, use, and protect your personal information.

Last updated: "March 15, 2024"

1.2 Data Controller

For the purposes of applicable data protection laws, ClubMoov.com acts as:

• A data controller for the personal information of club administrators and representatives who create accounts on our platform
• A data processor for the personal information of club members that is collected and managed by clubs through our platform

2.1 Information You Provide to Us

2.2 Information We Collect Automatically

When you use our platform, we automatically collect:

• Log data (IP address, browser type, pages visited, time spent)
• Device information (device type, operating system)
• Location information (general location based on IP address)
• Usage information (features used, actions taken)
• Cookies and similar technologies (as detailed in Section 8)

3.1 To Provide and Maintain Our Services

• Setting up and managing club accounts
• Processing membership registrations
• Facilitating payment processing
• Enabling communication between clubs and members
• Providing technical support

3.2 To Improve and Develop Our Platform

• Analyzing usage patterns to enhance functionality
• Identifying and fixing technical issues
• Developing new features based on user feedback
• Conducting research to improve our services

3.3 To Communicate With You

• Sending service-related notifications
• Providing updates about platform changes
• Responding to your inquiries and requests
• Sending marketing communications (with your consent)

3.4 To Ensure Security and Compliance

• Protecting against unauthorized access
• Preventing fraudulent activities
• Complying with legal obligations
• Enforcing our Terms and Conditions

4.1 Contract Performance

Processing necessary to fulfill our contractual obligations to you when you register for and use our services.

4.2 Legitimate Interests

Processing necessary for our legitimate interests, such as improving our platform, ensuring security, and providing efficient customer support.

4.3 Consent

Processing based on your explicit consent, particularly for marketing communications or when processing special categories of personal data.

4.4 Legal Obligation

Processing necessary to comply with our legal obligations under Belgian and European law.

5.1 Service Providers

We may share your information with third-party service providers who help us deliver our services, including:

• Payment processors
• Hosting providers
• Email service providers
• Analytics providers
• Customer support tools

We may share your information with trusted third parties who assist us in operating our website, conducting our business, or servicing you.

All service providers are carefully selected and required to implement appropriate security measures to protect your data.

5.2 Legal Requirements

We may disclose your information if required by law, regulation, legal process, or governmental request.

5.3 Business Transfers

In the event of a merger, acquisition, or sale of all or part of our assets, your information may be transferred as part of the transaction. We will notify you of any such change and any choices you may have.

5.4 With Your Consent

We may share your information with third parties when you have provided your consent to do so.

6.1 Club Administrator Data

We retain your personal information for as long as your account remains active, plus a reasonable period to comply with legal obligations or resolve disputes.

6.2 Club Member Data

We retain club member data as directed by the respective clubs who act as data controllers. Clubs can delete or export member data at any time through their administrative interface.

6.3 Inactive Accounts

If your account is inactive for more than 12 months, we may contact you to confirm if you wish to maintain your account. If we receive no response, we may delete your account and associated data after providing notice.

7.1 Access

You can request a copy of the personal information we hold about you.

7.2 Rectification

You can request that we correct any inaccurate or incomplete personal information.

7.3 Erasure

You can request that we delete your personal information in certain circumstances.

7.4 Restriction

You can request that we restrict the processing of your personal information in certain circumstances.

7.5 Data Portability

You can request to receive your personal information in a structured, commonly used, and machine-readable format.

7.6 Objection

You can object to our processing of your personal information in certain circumstances.

7.7 Withdraw Consent

You can withdraw consent at any time where we rely on consent as the legal basis for processing.

8.1 What Are Cookies

Cookies are small text files that are placed on your device when you visit our website. They help us improve your experience and provide certain functionalities.

8.2 Types of Cookies We Use

8.3 Managing Cookies

When you first visit our platform, you will be presented with a cookie banner allowing you to accept or decline non-essential cookies.

You can change your cookie preferences at any time through your browser settings. Please note that disabling certain cookies may affect the functionality of our platform.

8.4 Login Related Cookies

When you log in, we set several cookies to save your login information and screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select "Remember Me", your login will persist for two weeks. When you log out, these cookies will be removed.